Oracle CX Cloud · Sales · Service · Commerce · SCM

Oracle CX Cloud,
from first touch to fulfilment.

Connect every touchpoint of the customer journey — marketing, sales, service and commerce — then carry that demand through to delivery with Oracle SCM. One customer record, one connected platform, delivered by one Cloudors team across Egypt and Saudi Arabia.

Get started Book a demo

+9%CSAT within 6 months

1connected customer record

98%stay on MUCS support

LiveFusion CX + SCM

FY26 · Pipeline

Open pipeline$12.4M▲ 8% QoQ

CSAT4.6 / 5▲ 0.4 pts

Lead-to-close days6-month trend

Orders fulfilled on time96%

Omni-channel coverageLive

MUCSManaged after go-live

Inside Oracle CX & SCM

One customer record. From first touch to fulfilment.

Oracle CX connects marketing, sales, service and commerce on one record — and because our practice also runs Oracle SCM, we carry that demand through to delivery. (Procurement stays in ERP.) Each module, one Cloudors team.

Engage · Target · Convert

Marketing

1:1personalized journeys

Oracle Marketing engages your audience with deeply personalized, data-driven campaigns that resonate — driving higher engagement and conversion.

Capabilities

Campaign managementEmail & journeysLead scoringAudience segmentationMarketing analytics

Talk to us about Marketing

What Oracle CX does for you

Three shifts that change how you win customers.

The original page told this story across nine near-identical blocks. Here it is as three focused chapters — each with the capabilities and the proof behind it.

Connected CX

1customer record

01

Chapter 01 · Connect

Connect every touchpoint of the journey

Disconnected tools fracture the customer experience. Oracle CX is the only platform that connects every touchpoint — from first engagement to post-purchase support — on one record, so marketing, sales and service finally see the same customer.

Personalized marketingRelevant, timely campaigns that convert.

Intelligent salesGuided selling and predictive forecasting.

Connected serviceA full view of every interaction, any channel.

Commerce + SCM

96%on-time fulfilment

02

Chapter 02 · Scale & fulfil

Scale commerce — and fulfil it with SCM

Winning the order is half the story. Oracle Commerce scales B2B and B2C buying, while our SCM practice carries that demand through order management, inventory and logistics to on-time delivery — all connected, procurement left in ERP.

B2B & B2C commerceSelf-service storefronts that scale.

Order managementOrders flow straight to fulfilment.

Inventory & logisticsStock and shipping on one record.

Intelligence

One intelligent platform, not disparate tools

AIsmarter interactions

03

Chapter 03 · Intelligent platform

One intelligent platform, not disparate tools

Oracle CX is a complete platform with connected data, intelligence and experiences — combining customer, transactional, behavioral and third-party data to automate smarter interactions at scale through AI, predictive analytics and RPA.

Connected dataEvery data type on one platform.

AI automationSmarter interactions at scale.

Predictive analyticsSee and act on what's next.

How we deliver · Cloud Ready Path

A fast, predictable path to the cloud — and a partner who stays.

Our certified consultants run Oracle's Cloud Ready Path (CRP) methodology: a proven, milestone-led approach that has taken dozens of CX teams live, then keeps them optimized once there.

Week 0 · DiscoverStep 1 of 6

Anchor the scope

We map your customer journey, sales and fulfilment processes with marketing, sales, service and operations leads, set targets, and agree the modules you need.

Journey mappingFit-gapSuccess metrics

Managed Unlimited Cloud Services

Your customer experience doesn't stop at go-live. Neither do we.

Our innovative application support model helps clients get more value from the Oracle Cloud software they already own. The Cloudors team, together with the MUCS platform, gives you everything you need to run Oracle CX and SCM.

∞

Unlimitedeverything · one flat fee

Pillar 01 / 05

Functional SupportUnlimited tickets · 24×5

Day-to-day Oracle Fusion support across ERP, HCM, CX, EPM and Analytics. Bilingual help desk, module-aligned squads, SLA-backed response — no per-ticket charging, ever.

Avg. first response< 4 hrs

Tickets / mo (typ.)Unlimited

LanguagesEN · AR

Setup changes & configurations
Bug investigation & resolution
Period-end & close support
Module health monitoring
Release readiness reviews

✓

We've got you coveredAll your Oracle Fusion needs — across all five pillars, under one engagement.

✕

Out of scopeAnything outside Oracle Fusion Applications. Clear lines, no surprises.

See the full MUCS brief.SLAs, RACI, governance & engagement model.

Download brief

Why Oracle CX Cloud

The capabilities your revenue leaders are asking for.

Customer Satisfaction

A unified view of customers across every channel lifts satisfaction and loyalty.

Reduce Costs

Automate tasks and streamline processes to free teams for strategic work.

Improve Efficiency

One platform manages every customer interaction end-to-end.

Increase Sales

Stronger lead generation and nurturing converts more, faster.

Improve Retention

Track and analyze behavior to keep customers coming back.

Order to Fulfilment

Connected SCM carries demand through to on-time delivery.

Pairs with

Complete your Oracle Cloud stack with our complementary solutions.

Ready when you are · Cairo · Riyadh

Ready to ignite your customer experience?

Partner with The Cloudors for expert Oracle CX and SCM implementation and managed services across Egypt and Saudi Arabia. One partner, one agreement, end-to-end.

<1 day response100% NDA0-fee discovery2 CX consultants available this week — Cairo & Riyadh

Book a 30-min consultation

On a quick call we'll review your current Oracle environment (or your target state if you're greenfield) and outline 2–3 concrete options. No slides just answers.

Pick a slot

Calendly · 30 min · Cairo or Riyadh time

Reach out by email

Send us a brief — RFP, pain point or just a question.

Send a message

Get the MUCS brief

8-page PDF: scope, SLAs, what's in/out, pricing model.

Download brief

Oracle CX Cloud,
from first touch to fulfilment.